Have you heard of Microsoft Teams before?  

There’s a good chance you have, but just to be safe, Microsoft Teams essentially a one stop shop for all your collaboration needs that sits in the cloud and can be accessed from anywhere, on any device. This now includes the Microsoft Phone System.   

It’s the perfect solution for dispersed workforces and with many of us having worked remotely at some point throughout the year, we’ve been helping our customers make the absolute most of their Teams investment.  

And there has been one element that we’ve found customers really taking advantage of – unifying their communications through Microsoft Teams with the Microsoft Phone System solution.  

At this time of year, we know things are winding down, the festivities start to pick up and it’s hard to find time to research potential improvements for the upcoming year.  

So, we’ve put together four reasons you should consider unifying your communications with Microsoft Teams and Microsoft Phone System, so you don’t have to.  

  1. Enterprise cloud calling for all 

We’re all dealing with an explosion of data. The data deluge if you will. And if you’re an organisation that deals with a lot of inbound calling, with holding times and numerous transfers to many different people, it can easily become cumbersome an clunky, as well as take up much valued storage space if you’re storing voicemails and hold music for example.  

With Microsoft Phone system, the clunky, cumbersome elements of calling disappear, leaving you free to focus on simply getting business done. Consultative transfers, hold music, voicemail and more are all stored in Teams, in the cloud.  

  1. Smooth collaborative calling experiences 

We’ve all been there at some point, a conference call or team meeting, someone can’t find the number, the room won’t admit a particular attendee, or someone calls the line and it miraculously just drops out altogether.  

This is an issue of the past with Microsoft Phone System through Teams, delivering you a truly collaborative calling experience. You can leverage features like group call pickup, group delegation and also shared line experience. All features that make collaborative calling a streamlined and smooth experience, no matter what the situation.  

  1. Superior customer support experiences 

We’re sure every customer service, administration, receptionist and others have found themselves in situations where they have one too many callers on the line. Some can get annoyed with the long wait times and hang up, and others may get sent through the wrong person accidentally because the person answering the call is flustered.  

But not with a Microsoft Phone System solution. Take your customer support game to the next level with features that that will help to ensure every customer is correctly answered in an orderly fashion, and directed through to the right person or queue thanks to cloud auto attendants and unique calling queues for any situation.  

  1. Microsoft direct routing 

Change can cause disruption, and we understand that disruption can put people off implementing change. Moving to a new phone system in many instances means new numbers for everyone. That means changing details, notifying your customers, updating your website and google information. It’s a long process that can cause numerous headaches.  

But again, you guessed it, not with Microsoft Direct Routing when paired with Microsoft Phone System. Move to a cloud-based phone system for all its benefits without having to hand out new numbers to everyone. Keep your existing numbers, and virtually connect to your telco through teams. 

At JagFT, we have the necessary capability and expertise to help you truly unify your communication channels across your entire organisation, with numerous financing and licensing options available.  

Talk to our friendly team today and learn more about how to best leverage Microsoft Teams with Microsoft Phone System, and the benefits it can deliver to your organisation.

Microsoft has been recognised by Gartner as a Leader in Unified Communication as a service – read more here .